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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Dale Ostergaard

Dale Ostergaard

June 24, 2026

5  out of  5
rating by Dale Ostergaard
"Worked with Deanna to make changes to my auto policy. She was very responsive and I had my change done that day. She also texted a follow message. Very curious and polite making the transaction easy!"
We responded:
"Thanks Dale for taking a moment to recognize Deanna for assisting you with your auto insurance policy. We appreciate your business "
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Martin Trach

June 22, 2026

5  out of  5
rating by Martin Trach
"Had a great meeting with Ladd. As someone as myself to shopping for insurance, he was able to lay out things in a very approachable way that made understanding the process easy. Thank you, Ladd!"
We responded:
"Thanks Martin for taking a moment to recognize our office and the customer service we provide for those that have insurance needs "
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Maryann

June 21, 2026

5  out of  5
rating by Maryann
"The customer service at Ladd Wagner State Farm Insurance is unmatched. We recently had an unexpected underwriting issue come up, but Ladd and Deanna made the resolution process completely seamless. The entire staff is incredibly knowledgeable, polite, and responsive. Deanna worked diligently to clear up the paperwork confusion and ensure our household remained fully protected! Thank you for your hard work and dedication!"
We responded:
"Thanks so much for taking a moment to recognize our office and the service we provide for your insurance needs. We truly appreciate it "
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Wendy Poole

June 19, 2026

5  out of  5
rating by Wendy Poole
"So glad we changed insurance company to State Farm, Ladd was very helpful. And great customer service from Zack glad we went there. Thanks to both Ladd and Zack."
We responded:
"Thanks Wendy for allowing us to assist with your home insurance and car insurance. Zack’s personality leads to great relationships "
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Heather Allison

June 19, 2026

5  out of  5
rating by Heather Allison
"My experience with Ladd Wagner was great he is very friendly and helpful. Zack Poole did our car policy and house he did a great job with all the information.Zack is very personable . So glad I switched to state farm and used this office."
We responded:
"Thanks Heather for taking a moment and recognizing Zack and our office for your auto insurance. We look forward to serving you"
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Dan Kuehn

June 3, 2026

5  out of  5
rating by Dan Kuehn
"Have had home and auto insurance from Ladd for over 20 years. Great insurance guy as he has always been there to help. I highly recommend Ladd’s Agency"
We responded:
"Dan thanks so much for taking a few moments and giving our Insurance team a review. We greatly appreciate it. Thanks for being such a loyal insurance customer "
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Darryl Rankin

May 28, 2026

5  out of  5
rating by Darryl Rankin
"My State Farm experience has been extremely positive so far. They make it easy in troubleshooting my issues, and explaining the whys. I feel fully safe with my bundle insurance"
We responded:
"Thanks Darryl for taking a moment to give our office a review. It’s greatly appreciated to be able to assist you with your insurance needs. Looking forward to a long working relationship "
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Anthony Walach

May 14, 2026

5  out of  5
rating by Anthony Walach
"Ladd has been my Statefarm agent for well over seven years now. He meets with me on a yearly basis to see how I am and how my life is going. He gives great insurance suggestions."
We responded:
"Thanks Anthony for the nice review. We feel that our relationships with our customers are important when discussing life insurance, auto insurance and home insurance. Looking forward to watching your family grow!"
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Vernon

May 8, 2026

5  out of  5
rating by Vernon
"Im happy with being able to work with this group.. the choice is yours to decide and I'm glad I chose right"
We responded:
"Vernon, thanks so much for taking a moment to give us a review. It means a lot. We appreciate you as an insurance customer "
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Fred Settino

April 27, 2026

5  out of  5
rating by Fred Settino
"Lad and State Farm shine when it comes to service. To me it’s how you are treated when you have a problem."
We responded:
"Thanks so much Fred for taking g time to review the office. It means a lot to us to make sure we are serving our auto insurance and home insurance customers "
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Tom Bahney

March 13, 2026

5  out of  5
rating by Tom Bahney
"I have been with Ladd for many years for good reason. He is responsive, super easy to work with, and is always making sure we've got exactly what we need. I couldn't ask for better service!"
We responded:
"Thanks Tom for taking the time to let us know how we are preforming handling your auto insurance and life insurance. It has been a pleasure watching your family grow. "
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Lauren Creper

February 25, 2026

5  out of  5
rating by Lauren Creper
"I have been a customer of Ladd's for around 20 years. He always goes above and beyond to assist with everything and recently secured a rate decrease for my car insurance."
We responded:
"Lauren-thanks so much for taking the time to discuss our office handling your family’s car insurance. Looking forward to another 20 years "
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spencermoyer15

February 20, 2026

5  out of  5
rating by spencermoyer15
"Ladd was a huge help. I called on a Friday afternoon in between trying to work / fixing my vehicle and he was extremely patient and willing to go above and beyond to help me get insurance. He then checked back in to make sure there was nothing else i needed. I would highly recommend"
We responded:
"Thanks so much Spencer for taking a moment to comment on me handling your auto insurance Enjoyed our conversation between your deliveries and such. Good times "
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Chris Grobmyer

February 20, 2026

5  out of  5
rating by Chris Grobmyer
"Ladd has taken care of my family consistently since he took over the agency long ago. He’s down to Earth, practical, and very knowledgeable. His staff is attentive and quick to help anytime I need anything when I call in. You can’t ask for much more!"
We responded:
"Thank you Chris for the kind words. I’m proud to be able to assist your family with the auto, life and home insurance. We value the relationship with your family "
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Bruce Parker

February 18, 2026

5  out of  5
rating by Bruce Parker
"Best service in Murrysville!
Ladd and his team are awesome.
They know how to give full-service advice.
Give them a call!"
We responded:
"thanks so much Bruce for the compliment! We work hard to make sure that we treat every customer as they are family...family we like!"
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kenneth mlavetz

February 13, 2026

5  out of  5
rating by kenneth mlavetz
"Mr.Wagner was easy to talk too. A far cry from my last ins. rep that never called. Have had good dealings with the office on a number of questions."
We responded:
"Thanks Ken for the kind words about us servicing your insurance needs. We try very hard with personalized individual care for your insurance. "
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Amy Bonzer

February 5, 2026

5  out of  5
rating by Amy Bonzer
"Great Experience with Ladd and his team. Honest quote and very efficient. Great service i am very pleased and recommend Ladd and State Farm."
We responded:
"Thanks Amy for taking time to acknowledge our office. We appreciate you trusting us to handle your car insurance. We enjoy being part of the community "
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Marcie OBrien

January 22, 2026

5  out of  5
rating by Marcie OBrien
"Trusted insurance advisor!! We are very satisfied long term customers with all of our insurance needs being handled by this efficient and knowledgeable group."
We responded:
"Thanks so much Marcie. We appreciate the opportunity to handle your auto insurance and life insurance. Look forward to many years serving you "
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Alan Jared

November 21, 2025

5  out of  5
rating by Alan Jared
"Ladd has went above and beyond for my family. He's one of the easiest people to work with and is very genuine. I couldn't reccomend someone better."
We responded:
"Thanks Jared for taking time to acknowledge our service. We want to be a professional office with the family touch. Appreciate the referral. "
Profile photo of Karen Smittle

Karen Smittle

November 21, 2025

5  out of  5
rating by Karen Smittle
"I had a very satisfactory meeting with Ladd to have him guide me through the process of purchasing auto insurance. I was changing my company and went to Ladd because my daughter suggested it might be nice if we all were under State Farm.
I really did not look forward to this process due to the passing of my husband in September. I had to build up my courage and when I finally called State Farm in Murrysville PA, I knew right away it was the correct choice. Ladd made it so easy for me to understand with my limited knowledge. My husband took care of all this but now it is my turn and with people like Ladd helping me it is not scary any more.
Thank you again Ladd for all you professional help and now I can travel the opened PA highways again."
We responded:
"Thanks Karen for taking a moment and recognizing our office for auto insurance. There is enough to work through when you lose a loved one and I was happy to make you switching the car insurance to State Farm. We really strive to make each contact with our office personal when it comes to car insurance "
Profile photo of Rachel Deglmann

Rachel Deglmann

November 20, 2025

5  out of  5
rating by Rachel Deglmann
"I can’t recommend Ladd and his team enough! Ladd has helped us through so many aspects of life, including rental insurance, home insurance and auto insurance! We recently had a few car issues in which Ladd and his team not only got us through a tough situation but called regularly to check in on us and the status of our claims! They are so knowledgeable about their work I have complete trust and respect for Ladd and his team! We can’t thank Ladd and team enough for all they did for us and helping us when we needed it most! If you are searching around for an agent do not pass up this remarkable team!"
We responded:
"Thanks so much Rachel for taking a moment to talk about our office helping you with your auto insurance. You both have had so many things change in your life and we are thankful to assist you from your renters insurance changing to home insurance. Watching your family dynamic change is just as exciting for us. "
Profile photo of Jim McCort

Jim McCort

October 22, 2025

5  out of  5
rating by Jim McCort
"Ladd, Shannon, and Amy have been amazing from the start! With the friendly letters, to the amazing customer relations. I have referred numerous people to shop their rate not only to save money, but to be apart of an amazing office! If you want the best coverage for the price and want to feel apart of another family. Call them and let them know Jim sent you."
We responded:
"Thanks Jim so much for taking a moment to recognize our office. I’m happy we are able to assist you with your insurance needs and appreciate you mentioning us to friends & family. We try very hard to treat each person like family "
Profile photo of Sonia Miller

Sonia Miller

October 11, 2025

5  out of  5
rating by Sonia Miller
"I was shopping for new auto and home insurance and was so happy to find Ladd! The entire process from start to finish was top notch. Ladd was responsive, eager to answer questions and a pleasure to work with. A seamless process! Thanks, Ladd!"
We responded:
"Thank you Sonia for taking time to express how important it is to have an insurance agent to discuss things and make the process almost seamless. Look forward to serving your family for their insurance needs"
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Leona Dunnett

October 3, 2025

5  out of  5
rating by Leona Dunnett
"I cannot express my gratitude to Ladd Wagner and his stellar staff!! Shannon, Amy and Deanna have helped me through more that I can express in a simple review. Hands down.....the BEST! I would give 20 stars!! Thank you all for being amazing people! Homeowners/vehicles/teen to adult drivers.. .(and lots more!) I have been with Ladd for over 20 years, and he has always had my back. Highly recommend!!!"
We responded:
"Thanks Leona for such a glowing review. Totally appreciate every word you said. We do strive to offer the best service possible. We really value your business and look forward to another 20 years "
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Kim Bracewell

October 1, 2025

5  out of  5
rating by Kim Bracewell
"We have been customers with State Farm for over 25 years and highly recommend Ladd Wagner for all your insurance needs -home, auto, life. He takes time to understand our family's needs and offers great advice on how to find savings without compromising coverage. He and his team are very knowledgeable, professional and quick to respond. Ladd Wagner will provide competent, friendly and hassle free service for all your insurance needs."
We responded:
"Thanks Kim for taking time to submit the very nice review of our office. We try hard for people to understand their insurance policies and what they protect. "